MGT501 Final Paper 2010

FINALTERM  EXAMINATION

Spring 2010

MGT501- Human Resource Management (Session - 3)

Time: 90 min

Marks: 69

Student Info
Center:	OPKST
ExamDate:	16 Aug 2010

For Teacher's Use Only
Q No.	1	2	3	4	5	6	7	8	Total
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Q No.	9	10	11	12	13	14	15	16
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Q No.	17	18	19	20	21	22	23	24
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Q No.	25	26	27	28	29	30	31	32
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Q No.	33	34	35	36	37	38	39	40
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Q No.	41	42	43	44	45	46	47	48
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Q No.	49	50	51	52	53
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Question No: 1    ( Marks: 1 )    - Please choose one

 HRIS is used to facilitate the decisions related to:

       ► Overall organization

       ► Employment planning

       ► Sales forecasting

       ► Resource allocation

   

Question No: 2    ( Marks: 1 )    - Please choose one

 If the workforce of an organization  represents true proportion of the community sectors in all its job classifications, it represents the _____________________ of its affirmative action.

       ► Gaps

       ► Effectiveness

       ► Discrepancies

       ► Performance

   

Question No: 3    ( Marks: 1 )    - Please choose one

 The frequency of conducting the performance appraisal depends on:

       ► Environmental challenges

       ► Training sessions

       ► Job analysis

       ► Organizational policies

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Who is the primary person, responsible for doing the actual appraising of an employee’s performance?

       ► The employee’s direct supervisor

       ► The company's appraiser

       ► The human resource manager

       ► The EEO contact person

   

Question No: 5    ( Marks: 1 )    - Please choose one

 Which of the following could result in a legally questionable appraisal process?

       ► Conduct job analysis to establish criteria for successful performance

       ► Base appraisals on subjective supervisory observations

       ► Administer and score appraisals in a uniform manner

       ► Use clearly defined job performance dimensions

   

Question No: 6    ( Marks: 1 )    - Please choose one

 Which of the following is a forecasting method in which requirement is estimated at department level and the information is gradually transmitted to upper level to make future hiring of employees?

       ► Top-down approach

       ► Bottom-up approach

       ► Zero-based approach

       ► Employee-based approach

   

Question No: 7    ( Marks: 1 )    - Please choose one

 An organization posts advertisement in the news paper as:

“Approximate Gross salary is Rs. 24,000/ per month. In addition to above salary the candidate on appointment will also be entitled for other attractive benefits/facilities like pick and drop, indoor medical facility, housing subsidy etc”.

This represents:

       ► The organization’s policy for attracting more potential candidates

       ► The organization is creating its positive image in the market

       ► The organization is clearly defining the job position

       ► The organization’s policy to retain valuable employees

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Which of the following is said to be an output of an organization?

       ► Human resource

       ► Physical assets

       ► Goods & services

       ► Financial reserves

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Which of the following is a forecasting technique that involves experimenting a real-world situation through a mathematical model?

       ► Simulation

       ► Modeling

       ► Mock-up

       ► Replication

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Which of the following test is used to measure a candidate's knowledge regarding job duties he/she is supposed to perform in a particular job position?

       ► Work knowledge test

       ► Trade knowledge test

       ► Job knowledge test

       ► Position knowledge test

    

Question No: 11    ( Marks: 1 )    - Please choose one

 The re-arrangement of organizational structure & change in organizational culture is accomplished during:

       ► Task analysis

       ► Organizational analysis

       ► Person analysis

       ► Management analysis

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Which of the following is part of a manager’s role in the career development of an employee?

       ► Communicating the mission, policies and procedures

       ► Utilizing career development opportunities

       ► Participating in career development discussions

       ► Establishing goals and career plans

   

Question No: 13    ( Marks: 1 )    - Please choose one

 Miss. Fouzia wants to excel herself in the banking field by clearing the IBP Superior Qualification (ISQ) examination. But her current job’s strict timings do not allow her to fulfill her plans. To address this problem, the bank could help her by:

       ► Providing her with a career coach

       ► Encouraging her to join a career success team

       ► Facilitating her with flexible working hours

       ► Suggesting her a better occupation to adopt

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Which of the following is the main reason that lessens the effectiveness of 'Ranking Method' of job evaluation?

       ► Simplest method among all

       ► Ranking judgments are subjective

       ► Limited to small organizations

       ► Very time consuming & inefficient

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Which one of the following is NOT a feature of 'Scanlon plan'?

       ► A philosophy of cooperation

       ► An emphasis on individual achievement

       ► An involvement system

       ► A sharing of ideas & issues

   

Question No: 16    ( Marks: 1 )    - Please choose one

 What type of pay plan is used when a worker is being paid for the number of units produced?

       ► Competency pay

       ► Job pay

       ► Piecework pay

       ► Bonus pay

   

Question No: 17    ( Marks: 1 )    - Please choose one

 If the political behavior is motivated by self-serving interests without taking into account the goals of the organization, the move would be considered as:

       ► Ethical

       ► Neutral

       ► Unethical

       ► Intense

   

Question No: 18    ( Marks: 1 )    - Please choose one

 According to which of the following view, "conflict should be encouraged and managed"?

       ► Traditional View

       ► Human Relations View

       ► Interactionist View

       ► Behavioral view

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Lack of concentration among employees is indicated as:

       ► Short-term physical symptom of stress

       ► Long-term physical symptom of stress

       ► Behavioral symptom of stress

       ► Internal symptom of stress

   

Question No: 20    ( Marks: 1 )    - Please choose one

 “Leaders are born not made”. Which of the following theory depicts the given statement?

       ► Trait Theory

       ► Situational Theory

       ► Behavioral Theory

       ► Motivational Theory

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Charismatic leaders are those who have the ability to:

       ► Resolve every problem prevailing in the organization

       ► Influence others in a desired manner

       ► Command over larger number of employees

       ► Strictly impose the set rules

   

Question No: 22    ( Marks: 1 )    - Please choose one

 “People can be trained to be effective leaders”. This statement is said to be true as per which of the following theories?

       ► Trait Theory

       ► Situational Theory

       ► Behavioral Theory

       ► Motivational Theory

   

Question No: 23    ( Marks: 1 )    - Please choose one

 General practice carried out by Mr. Aslam is to encourage the participation of his subordinates while making departmental decisions. He is therefore said to be:

       ► Involved in practicing his referent power

       ► Involved in practicing legitimate power

       ► Involved in a leadership process

       ► Involved in making efforts to get favors from employees

   

Question No: 24    ( Marks: 1 )    - Please choose one

 Mr. Imran is appointed to supervise all the employees of the admin department. In this situation he is said to be a ___________.

       ► Manager only

       ► Charismatic leader

       ► Leader only

       ► Leader & manager at the same time

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Ms. Sadia always takes complex tasks as challenge rather than considering them as burden and tries to optimize her potential to handle the perceived challenges. Which one of the following traits depicts Sadia as a leader?

       ► Intelligence

       ► Knowledge

       ► Dominance

       ► Self-confidence

   

Question No: 26    ( Marks: 1 )    - Please choose one

 Which of the following skills are highly required by the supervisors to resolve various issues among employees?

       ► Tactical skills

       ► Human skills

       ► Technical skills

       ► Conceptual skills

   

Question No: 27    ( Marks: 1 )    - Please choose one

 A firm that recognizes the critical importance of continuous performance-related training and development and takes appropriate action is known as;

       ► Closed Organization

       ► Dynamic Organization

       ► Learning Organization

       ► Multi-directional Organization

   

Question No: 28    ( Marks: 1 )    - Please choose one

 Which of the following can provide an opportunity for the employee to share in decision making, to learn by watching others, and to investigate specific organizational problems?

       ► Committee Assignments

       ► Simulations

       ► Outdoor Training

       ► Seminars

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Which of the following is not included in intrinsic rewards?

       ► Interesting work

       ► Promotion opportunities

       ► Paid vacations

       ► Working conditions

   

Question No: 30    ( Marks: 1 )    - Please choose one

 Which of the following means giving employees the authority, tools, and information they need to do their jobs with greater autonomy?

       ► Job enrichment

       ► Empowerment

       ► Job acknowledgement

       ► Job appraisal

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Collective-bargaining process can’t be completed with out negotiations. What do management and union ensure?

       ► That conflict is contained within manageable boundaries

       ► Agreement between all parties sould not be involved

       ► That conflict is always resolved by force

       ► It achieves a set of lasting agreements

   

Question No: 32    ( Marks: 1 )    - Please choose one

 “Administering an aversive consequence” refers to which of the following?

       ► Punishment

       ► Positive reinforcement

       ► Negative reinforcement

       ► Loyalty

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Which of the following is considered as the last stage in the HRM/personnel development?

       ► Bureaucratic management 

       ► Records and administration

       ► Regulative accountability

       ► Competitive advantage

   

Question No: 34    ( Marks: 1 )    - Please choose one

 All of the following can be the action of management when firms are faced with the shortage of workers. EXCEPT

►Creative recruiting

►Employee referrals

►Job fairs

►Layoffs

   

Question No: 35    ( Marks: 1 )    - Please choose one

 Which of the following step comes first in the strategy process?

►Determine desirable goals and/or strategies

►Assess current situation and current strategy

►Search for and select suitable courses of action

►Implement changes

   

Question No: 36    ( Marks: 1 )    - Please choose one

 Which of the following is NOT a way of performing job analysis?

►Examining participants diary/log

►Observing the physical activity of assembly-line-workers

►Reviewing exit interviews conducting with departing employees

►Interviewing group of employees having same job

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Which job analysis method is recommended for jobs like janitors, assembly line workers and accounting clerks?

►Observation

►Log/diary

►Structured questionnaire

►Technical conference

   

Question No: 38    ( Marks: 1 )    - Please choose one

 Microsoft Corporation receives more than 12000 job applications per month. Which of the following can be a reason?

►Organizational image

►Job unattractiveness

►IT based jobs trend

►Government’s influence

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Telenore Pakistan gives a mobile set to each of its employees after completing one year on the job. Which of the following kind of reward is offered by the organization?

►Intrinsic reward  

►Extrinsic reward

►Pay-for-performance

►Competency- based reward

   

Question No: 40    ( Marks: 1 )    - Please choose one

 While downsizing, organizations sometimes reduce the number of employees by offering early retirements because:

►HR requirement is less than existing number of employees

►HR requirement is greater than the existing number of employees

►Company is expanding its manual operations and procedures

►Organizations can be more efficient by this action of management

   

Question No: 41    ( Marks: 1 )    - Please choose one

 Which of the following dimension of trust is characterized by reliability, predictability, and good judgment in handling situations?

►Uniformity

►Consistency

►Competence

►Integrity

   

Question No: 42    ( Marks: 1 )    - Please choose one

 Which group of employees may also be known as expatriates?

►Parent-country nationals

►Host-country nationals

►Third-country nationals

►Local-country nationals

   

Question No: 43    ( Marks: 1 )    - Please choose one

 The aspect of organizational culture that an employee can NOT see is ________________

        

►Dressing code

►Language

►Role expectations

►Daily work practices

   

Question No: 44    ( Marks: 1 )    - Please choose one

 Last month, it came to the knowledge of Tony’s supervisor that he is using drugs. The supervisor talked to him about the rules of the organization that prohibit possession of narcotics or alcohol at workplace, and the consequences for such behavior that ultimately lead to dismissal. Yesterday, Tony has been fired  because of having drugs with him. The action taken by management;

►Is totally unfair and biased

►Can reduce the motivational level of other employees

►Sends a message to other employees about what will not be tolerated

►Is against the privacy right of the employee

   

Question No: 45    ( Marks: 1 )    - Please choose one

 Which of the following stated law gives people the right to expect a certain base level of compensation for their work?

►Labor law

►Minimum wage law

►Employee privacy law

►Discrimination laws

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Which of the following given statement is most appropriate regarding employee access to their employment history files?

►Employee can demand to immediately see their file whenever they want

►An employee may have access to file on a 24 hour turnaround time

►An employee may have access to file on giving one month prior application

►An employee may have no access to his employment history file

   

Question No: 47    ( Marks: 1 )    - Please choose one

 All of the following are considered as potential benefit of conflict EXCEPT

►Stimulates new ideas

►Promotes healthy competition

►Facilitates downsizing

►Energize behaviors

   

Question No: 48    ( Marks: 1 )    - Please choose one

 Qureshi as a team leader always supports the idea that conflict should be eliminated; he is supporting which of the following views of conflict?

►The traditional view

►The human relations view

►The interactionist view

►The optimistic view

   

Question No: 49    ( Marks: 3 )

 Differentiate horizontal vs diagonal communication in organization.

Answers:  Horizontal communication  is  message between  department or people in the same department. Managers  used to improve communication between individual and committees.

While as  Interactions two or more hierarchical levels apart or one hierarchal level apart but outside the direct chain of command.

Question No: 50    ( Marks: 3 )

 Being HR manager of a global firm what would you advice the selection criteria of employees for international assignments?

.

   

Question No: 51    ( Marks: 5 )

 What measures should be taken to handle organizational politics?

   

Question No: 52    ( Marks: 5 )

 What could be the criteria for measuring performance of an employee?

    Answern

Question No: 53    ( Marks: 5 )

 In your opinion, what are some of the reasons for increased interest in family-friendly corporate benefits? Do organizations are offering just because of following as a trend? Or it really gives some benefit to the organization. Discuss.